At Homestok ("we," "us," or "our"), your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or interact with our website, thehomestok.com (the "Site"), use our services, or communicate with us.

Please read this Privacy Policy carefully to understand how we handle your information.

 

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. The updated version will be posted on our Site, with the "Last updated" date revised accordingly.

 

Information We Collect

Information You Provide Directly

• Contact Information: Name, address, phone number, and email address.
• Order Details: Billing and shipping information, payment confirmation, and purchase history.
• Account Information: Username, password, and security questions (if applicable).
• Customer Support: Any information shared when contacting us for assistance.

Information Collected Automatically

• Usage Data: Device type, browser information, IP address, and pages visited.
• Cookies and Tracking Technologies: Data collected via cookies or similar tools to enhance your experience and enable site functionality.

Note: You can manage cookie preferences in your browser settings. Disabling cookies may impact some Site features.

Information From Third Parties

We may receive additional data from:

• Shopify: To power our store and manage orders.
• Payment Processors: To handle payment transactions securely.
• Advertising Partners: For analytics and marketing purposes.

 

How We Use Your Information

We use the information collected for the following purposes:

• Providing Services: Fulfilling orders, processing payments, and delivering products.
• Marketing: Sending promotional offers (with your consent, where required).
• Customer Support: Resolving issues and responding to inquiries.
• Site Optimisation: Improving our website and user experience.
• Security and Fraud Prevention: Detecting and preventing fraudulent activities.

 

Cookies and Tracking Technologies

We use cookies to:

• Save user preferences
• Conduct analytics
• Tailor advertising to your interests

For information on Shopify's cookies, see the Shopify Cookie Policy.

You can opt out of interest-based advertising via:

• Google Ads Settings
• Facebook Ad Preferences
• Digital Advertising Alliance Opt-Out

 

Disclosure of Personal Information

We may share your information under the following circumstances:

• Service Providers: With vendors assisting in payment processing, order fulfillment, and analytics.
• Legal Compliance: To comply with legal obligations or protect our rights.
• Business Partners: For marketing or operational purposes.

We do not "sell" personal information as defined under applicable laws.

 

Your Privacy Rights

Depending on your location, you may have the following rights regarding your data:

• Access: Request a copy of your personal information.
• Deletion: Request deletion of your data.
• Correction: Update inaccurate or incomplete information.
• Portability: Receive data in a structured, portable format.
• Opt-Out: Opt out of targeted advertising or data sharing.
• Withdraw Consent: Revoke consent for data processing where applicable.

To exercise these rights, please contact us at contactus@thehomestok.com.
Verification of your identity may be required.

Data Security and Retention

We implement industry-standard security measures to protect your data. However, no system is entirely secure. Avoid sharing sensitive data through unsecured channels.

We retain personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

 

International Data Transfers

Your data may be processed in countries outside your location, including regions with different privacy laws.

For transfers from Europe, we rely on Standard Contractual Clauses or similar agreements to ensure adequate data protection.

 

Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect data from children.

If you believe a child has provided us with personal information, contact us at contactus@thehomestok.com to request deletion.